How do I know if my order has been successfully placed?
After placing your order, you will receive a confirmation email with all the details listed.
How do I use a coupon code?
On the order page at the top below the header, click on "You have a coupon code" and enter the code to receive the discount.
Is my credit card information secure?
All credit card transactions on the site are processed using a secure online gateway that encrypts your card details in a secure host environment. This data will be fully encrypted and will only be used to process card transactions initiated by you.
When are you charged to your credit card?
When you place an order, your card will be charged immediately. Please ensure that your credit card has sufficient limits or the transaction will be declined.
How do I know you have received my order?
After successfully placing an order, you will be redirected to an order confirmation message containing your order identification number. This message will also be sent to you via email. It may take up to 30 minutes for this email to reach your inbox. Please check your inbox for spam.
After our warehouse team has processed your order, you will receive a second email notifying you that your order has been shipped. Again, if you haven't received an email, please check your spam folder.
Why has my order been cancelled?
Due to high demand, our items sell out very quickly and sometimes the items you ordered may suddenly become unavailable. These situations are extremely rare, but may occur from time to time.
If the item you ordered is out of stock, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains more than one item, we will ship the remainder of your order and refund you if it is out of stock.
How do I remove an item from my shopping cart?
You can remove any item from your shopping cart by clicking the "Remove" checkbox in the upper left corner of the item and then using the "Update" link to update your shopping cart.
Do you provide product tracking information?
Yes, wait 3 days after you place your order and then ask us via email at firstname.lastname@example.org.
What is the shipping time for your products?
We apologize for the many delays in international traffic under the current circumstances.
In most cases, you will receive your package within 2-3 weeks, but up to 8 weeks if necessary (very rare).
If it takes longer than 8 weeks for your package to arrive at its destination, we will of course offer a refund immediately.
This is what allows us to offer interesting offers at unbeatable prices in the market. If the delivery is within 24 hours, the price is not so interesting for you :)
We already look forward to receiving your package and making you smile!
When will I receive my order?
Deliveries can be made any time between 7am and 9pm, but our couriers will do their best to deliver your package at a time that suits your lifestyle.
Do you deliver anywhere in the world?
Yes, that's right. We offer worldwide service.
Certain items are missing from my order. What's wrong?
Our products are shipped separately based on your order. For example, if your order contains two items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive soon.
Where is your company located?
Our office is located in France.
I have received incorrect or damaged items. What should I do?
We are sorry to hear this. Simply send a picture of the damaged item to the email address email@example.com and we will send you a similar replacement as soon as possible.
Do you have a refund policy?
We do our best to resolve any issues our customers may have with online merchandise. If you still wish to receive a refund on your order, provided the refund is due to a product or manufacturing defect, please send us a picture or video of the problem. We will of course make payment, and if recourse is made within 30 days of the order date, the product in question is not sold out. For more information, please read more about our refund policy (see link in footer)
I haven't received my order yet. What is taking so long?
We apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. However, you can always track your order and see where it is. If you still feel you need help tracking your package or would like more information about your package, please contact us via email at firstname.lastname@example.org
I just placed an order. Can I cancel it?
We process orders very quickly to ensure that you receive your order as soon as possible. Therefore, once you click "Complete Order", we will not be able to change or cancel your order as our warehouse team will already be processing and preparing it for shipment. Once your order has been received and you still wish to cancel it, simply contact us via our customer support email
email@example.com to inform us that you wish to cancel your order and return it to our facility. Customer support will then be able to advise you of the steps to take to get a refund in the event of a cancellation. Please note that if the item has been used in any way, your returned item will be checked and if it appears to have been used in any way, no cancellation notice will be issued and the item will only be returned to the sender.
Who do I contact if I need help?
You can contact us through our customer support
How long does it usually take for you to respond?
We do our best to get back to you as soon as possible, usually within 10 hours.